Frequently Asked Questions
How long will my order take to arrive?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your order on our website or the shipping carrier's website. If you have any issues with tracking your order, please contact our customer service team.
Can I change or cancel my order?
Yes, you can change or cancel your order within 24 hours of placing it. After that time, we cannot guarantee that changes or cancellations can be made as the order might have already been processed and shipped. To request a change or cancellation, please contact our customer service team as soon as possible.
Do you offer any discounts?
Yes, we occasionally offer discounts and promotions. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers. Additionally, keep an eye out for any ongoing sales or special events on our website.
How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you about the approval of the refund. The refund will be automatically processed on your original payment method within 10 business days if approved. However, please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.
What is your return policy?
We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items such as perishable goods, custom products, and personal care goods are not eligible for return. For more information, please refer to our return policy on our website.